My order was canceled, but I still got charged

Please double-check your bank statement to confirm that the charge is not an authorization but a confirmed payment. Sometimes when an order gets cancelled, the authorization can take a little while to fall off your account. If for some reason the charge was confirmed, we will be happy to refund you. Please reach out to support@gho.com with details about the charge and cancellation and we will get everything taken care of.

My PayPal account took funds from my account, but I never got a confirmation number.

Occasionally, PayPal with fail to redirect you to our site to complete your order. This results in an authorization being placed on your PayPal account, but no order being created in our system. To void your PayPal transaction, please email your PayPal transaction ID to us at support@gho.com requesting cancellation of your PayPal order. You may then reattempt placing your order.

My issue isn’t listed, but heavens-to-Betsy did you all mess up!

Please let us know what happened with your order and how we can best help you. Our commitment to customer service that goes above and beyond to make you happy is one of the things that sets us apart from other online retailers. All we ask is for an opportunity to work with you to find the best possible solution for any issues that might occur with your order. Please contact us via email at support@gho.com or by phone at 888-246-4453.

I received someone else’s order.

We can contact the other customer to determine if there was a switcheroo, or if their shipping label was printed twice by mistake. In either case, we should be able to get to correct item to you. If we can’t locate the correct item, we will issue a refund for your order in full and provide a free return shipping label to send back the unwanted item.

The item I received was defective, damaged, or in otherwise unacceptable condition.

We may be able to ship a replacement item and provide free return shipping for any defective or damaged items. In the event that we do not have the inventory to supply a replacement, a refund will be issued for the item instead.

I received the wrong item or quantity with my order.

In most cases, we can send out the correct item or quantity and supply free return shipping for any items sent by mistake. If the correct item or the missing quantity is not available, we can provide a full refund for any missing items or items sent by mistake.

Issues & Errors

We are very sorry if there was a mix up… nobody’s perfect, you know. Rest assured that we’ll do everything possible to make sure that we make it up to you. Below are some problems that some customers have experienced and some typical solutions to these problems. We realize that there’s no one-size fits all solution to issues with web orders, so our customer service team is at the ready to help you

: Please double-check your bank statement to confirm that the charge is not an authorization but a confirmed payment. Sometimes when an order gets cancelled, the authorization can take a little while to fall off your account. If for some reason the charge was confirmed, we will be happy to refund you. Please reach out to support@gho.com with details about the charge and cancellation and we will get everything taken care of.
: Occasionally, PayPal with fail to redirect you to our site to complete your order. This results in an authorization being placed on your PayPal account, but no order being created in our system. To void your PayPal transaction, please email your PayPal transaction ID to us at support@gho.com requesting cancellation of your PayPal order. You may then reattempt placing your order.
: Please let us know what happened with your order and how we can best help you. Our commitment to customer service that goes above and beyond to make you happy is one of the things that sets us apart from other online retailers. All we ask is for an opportunity to work with you to find the best possible solution for any issues that might occur with your order. Please contact us via email at support@gho.com or by phone at 888-246-4453.
: We can contact the other customer to determine if there was a switcheroo, or if their shipping label was printed twice by mistake. In either case, we should be able to get to correct item to you. If we can’t locate the correct item, we will issue a refund for your order in full and provide a free return shipping label to send back the unwanted item.
: We may be able to ship a replacement item and provide free return shipping for any defective or damaged items. In the event that we do not have the inventory to supply a replacement, a refund will be issued for the item instead.
: In most cases, we can send out the correct item or quantity and supply free return shipping for any items sent by mistake. If the correct item or the missing quantity is not available, we can provide a full refund for any missing items or items sent by mistake.

: We would advise you to wait a few days. Due to the complicated nature of logistics systems, your order delivery may never have been attempted even if the package was marked as delivered in error. If more than 48 hours goes by and you still have not received the item, please give us a call or send an email to request additional assistance. We’ll check to see if a replacement item is available and get a new one sent out right away. If we don’t have the item in stock, we may need to refund your order instead.
: We’ll check to see if a replacement item is available and get a new one sent out right away. If we don’t have the item in stock, we may need to refund your order instead.

Issues & Errors

Billing Issue

Order issue

Shipping/Delivery Issue

Issues & Errors

Billing Issue

Order issue

Shipping/Delivery Issue

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